1. Free Trial
Every paid plan starts with a 3-day free trial. A payment method is required to start the trial, but you will not be charged if you cancel before the trial ends. If you don't cancel, your card is charged automatically when the trial ends.
2. 30-Day Money-Back Guarantee
If you're charged after your trial (or purchase a plan without a trial) and are not satisfied, you can request a full refund within 30 days of that charge, no questions asked. Contact us at the email below with your account email and we'll process it.
3. After 30 Days
Charges older than 30 days are non-refundable, except where required by law. You can cancel your subscription at any time to stop future renewals. Cancelling doesn't refund the current billing period, but you keep access until it ends.
4. Founding Member Plan
The same 30-day money-back guarantee applies to the Founding Member plan. Refunding a Founding Member subscription forfeits the locked-in founding price for any future resubscription.
5. How to Request a Refund
Email sinem@fersmith.ai from the address on your account. Refunds are processed back to your original payment method and may take a few business days to appear, depending on your bank or card provider.
6. Contact
Questions about this policy? Reach us at sinem@fersmith.ai.